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Try our boots on at home with FREE SHIPPING on all orders above £300 Try our boots on at home with FREE SHIPPING on all orders above £300

all you need to know

All your most asked questions about our women's boots, answered in one place:

HOW DO THEY FIT? We work towards classic fitting standards so the length is pretty true to size but our width is slightly more generous. 

I HAVE A WIDE/SLIM FOOT, WILL THEY FIT ME? Our boots are on the slightly more generous side in terms of width fitting but honestly as everyone's feet are so different the only way to know if they will fit is to try. 

CAN I RETURN THEM IF THEY DON'T FIT? Yes. We know that it's tricky to buy shoes online so as long as the boots haven't been worn outside (we suggest trying them on at home on carpet or a rug) we offer a refund or exchange if they don't fit. If you're not sure about your size please check out the conversion chart on each product page or drop us a message and if we can we'll help you to find the right size 

WHAT HEIGHT ARE YOUR BOOTS? Wren boots are 12.5cm tall and Jackdaw boots are 17.5cm tall.

HOW HIGH WILL THEY COME UP MY LEGS? Well, this depends how long your legs are!!

DO THEY COVER THE ANKLE? yes, both Wren & Jackdaw boots will cover your ankle. The Wren boot covers the ankle by an inch or so, and the Jackdaw boot is a little taller so comfortably covers the ankle and more but isn't on the calf. 

I’M WORRIED THEY'LL TAKE A WHILE TO WEAR IN. The leathers we use are actually pretty soft so they shouldn't take much time to wear in at all. We also use a soft calf lining so although there is no padding the lining will feel soft and smooth against your feet. 

As you wear the Jackdaw Boot the leather will soften and gently crease to take the shape of your ankle and the movement of your leg so it doesn't feel restrictive.

Here's a few pictures of my boots after about 9 months wear so that you can see how they will look worn in.




WHERE CAN I BUY REPLACEMENT SHOELACE THE SAME LENGTH? We send a second lace in the box for each pair so you don't need to worry about where to find a replacement. 

HOW CAN I LOOK AFTER MY BOOTS? we put together a little shoe care guide specifically to help all of you looking to keep your boots looking beautiful for longer - super simple steps and tips that are easy to do at home. Click here to read it...


HOW CAN I PROTECT THE LEATHER SOLE? Short of adding a rubber forepart there's not much you can do to protect your leather sole. Leather soles will only look absolutely beautiful the first time you wear them. Each time you wear your boots the sole will scuff a little and the surface will begin to dimple. This is totally normal and is your sole wearing in, not wearing out. The scuffing will also make them feel slightly less slippy.

If you're not used to wearing leather soles and would feel more comfortable with a rubber sole you might want to get your local shoe repairer to add a rubber patch to the sole. 

This boot has had around 9 months wear and shows you how the leather sole will look as it wears in.


THERE'S SO MANY LACES AND NO ZIP ON THE JACKDAW BOOT, DOES IT GET EASIER/QUICKER TO PUT THEM ON? We chose not to have a zip as well as laces for two main reasons; it spoils the classic look and we like the laces to be functional rather than for decoration only. After just a few wears you'll soon get the hang of lacing up these boots at speed. After I've taken off my boots I keep the laces loose so that next time I come to put them on it's really easy and I only need to tighten up the top half of the laces. The more you wear them the quicker you'll get at lacing!

WILL YOU BE GETTING MORE OF THE FOX COLOUR JACKDAW BOOTS? I'm afraid not so once they're sold out that's it, they're all gone. We make small runs of each style which means sizes are quite limited and some key sizes will sell out fast. 

WHAT NEW COLOURS ARE YOU DOING FOR AUTUMN WINTER? We will be launching a leopard print Jackdaw Boot at the start of August and are hoping to add some more special colours later in the season, including GOLD!! :) samples are in development so we'll keep you posted. 

I'M A SIZE 42, ARE YOU MAKING ANY MORE STYLES IN THIS SIZE? Yes, we are. We recently introduced the Chestnut Wren boot in size 42 but from now on all new styles and colours will come in size 42. 


If there's anything else you want to know about our boots just ask...