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Try our boots on at home with FREE SHIPPING on all orders above £300 Try our boots on at home with FREE SHIPPING on all orders above £300

delivery & returns

DELIVERY

 

Shipping is FREE worldwide for all orders over £300.

 

For orders under £300:

Delivery within the UK is £10.

Delivery to the Europe is £15. 

Delivery to Australia is £17. 

Delivery to the rest of the world is £20. 

  

General:

All orders will be processed and sent out within 3 working days with either Royal Mail signed for or UPS. 

All shipments will require a signature upon receipt. All import duty or taxes are the sole responsibility of the customer. EU customers please note that import taxes and duties are now payable on your orders as a result of Brexit. Please email us before you order to arrange an invoice with 20% UK VAT deducted: studio@chapter2store.com 

Orders will be sent to the delivery address specified when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel if you request it is left somewhere rather than signed for at your address. On occasion items maybe lost in transit. If this occurs, please contact us by email at studio@chapter2store.com quoting your order number and we will do our best to assist you further.

 

RETURN POLICY

Chapter 2 will refund orders returned within 14 days of purchase (delivery costs will not be refunded).

Items must be returned unworn and in their original condition and packaging. If you need to make a return please contact studio@chapter2store.com within 14 days of your purchase quoting your order number to let us know you are sending a return. Postage costs are payable by the customer for all returns, please make sure that you obtain a proof of postage as we cannot be held responsible for goods lost or damaged in transit.

 

Items can be exchanged within 14 days of purchase.

If you would like to exchange a product please contact studio@chapter2store.com within 14 days of your purchase quoting your order number to let us know you would like to make an exchange. As our products are limited if we have the item in stock for your exchange we will hold it for you until your original purchase is returned. Items must be returned in their original condition and packaging. Your exchange item will be sent out within 3 working days of the return arriving back to Chapter 2. Return postage costs are payable by the customer, please make sure that you obtain a proof of postage.

 

Please send your returns to:

Chapter 2

The Alchemists Footprint

Unit 4, The Old Dairy

Glynde, BN8 6SJ

East Sussex, UK