Delivery & Returns
UK delivery:
Shipping is FREE for all orders over £300.
Orders under £300 shipping is £10.
US + ROW delivery:
Shipping is FREE for all orders over £450.
Orders under £450 shipping is £30.
EU delivery:
Shipping is FREE for all orders over £450.
Orders under £450 shipping is £20.
Made to Order leather swatches will be shipped with 1st Class Royal Mail at a cost of £1.50 within the UK and £2.50 Internationally.
Shoe laces and orders below £50 will be shipped with 1st Class Royal Mail at a cost of £2.50 within the UK and £3.50 Internationally.
All orders will be processed and sent out within 3 working days with either Royal Mail Signed For or UPS. All shipments will require a signature upon receipt.
International customers please note UK VAT will be removed from your order at the checkout (with the exception of Made to Order kids styles which don't include any VAT) however import taxes and duties are now payable on your orders once the package reaches your country. All import duty or taxes are the sole responsibility of the customer.
Orders will be sent to the delivery address specified when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel if you request it is left somewhere rather than signed for at your address. On occasion items maybe lost in transit. If this occurs, please contact us by email at studio@chapter2store.com quoting your order number and we will do our best to assist you further.
RETURN POLICY
CHAPTER 2 will refund orders returned within 14 days of purchase (delivery costs will not be refunded).
This excludes any items bought in the Archive Sale which are only available for a credit note should you need to return them, and all Made to Order styles which are handcrafted specially for you and are not eligible for exchange or refund.
Items must be returned unworn and in their original condition and packaging. As leather soles mark when worn outside we recommend you to try your shoes or boots on a carpet or rug in case you need to return them. Any shoes not returned in their original condition will not be eligible for refund.
If you need to make a return please contact studio@chapter2store.com within 14 days of your purchase quoting your order number to let us know you are sending a return. Postage costs are payable by the customer for all returns, please make sure that you obtain a proof of postage as we cannot be held responsible for goods lost or damaged in transit.
Items can be exchanged within 14 days of purchase.
If you would like to exchange a product please contact studio@chapter2store.com within 14 days of your purchase quoting your order number to let us know you would like to make an exchange. As our products are limited if we have the item in stock for your exchange we will hold it for you until your original purchase is returned. Items must be returned in their original condition and packaging. Your exchange item will be sent out within 3 working days of the return arriving back to CHAPTER 2. Return postage costs are payable by the customer, please make sure that you obtain a proof of postage.
Please send your returns to:
Chapter 2
164 Battle Road
Hailsham
BN27 1UD
East Sussex, UK